Administration
Self-funded plan administration is at the heart of the Harmony value proposition. For this reason, Harmony has chosen to work with only a few highly select TPAs (Third Party Administrators).
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Each TPA is thoroughly vetted to ensure they meet Harmony's rigorous standards and commit to delivering the exceptional service experience Harmony requires.
Here are some of the key criteria for our partner TPAs:
Their technology, integration, and customer focus must meet Harmony's high standards.
Once selected, they must vertically integrate all components.
Must meet rigorous service criteria & maintain outstanding service levels.
Strict Service Level Agreements (SLAs) reviewed quarterly.
Our TPAs are our partners and the heart of Harmony Health, ensuring our self-funded plans operate with excellence and efficiency.
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